Steve Taylor

Steve Taylor

AI & Automation Lead

Norton, OH

Talk about a role

Professional summary

Takes systems apart to understand how they work, then rebuilds them to work better, for 24 years: from engineering client networks, to running a managed IT business for 14 years, to building AI agents. Building it is half the job; the other half is making sure the people who use it know what changed, why it works this way, and how to use it, learned with small-business clients who needed their systems explained, not just installed.

Core capabilities

  • AI agents and custom tools that act on company systems, including Model Context Protocol (MCP) servers and multi-agent pipelines
  • Integrations that connect platforms never built to talk to each other, through REST APIs and webhooks
  • Data cleanup that merges records from several systems into one source, with deduplication and entity resolution
  • Templates and configuration standards that keep processes consistent across teams and turnover
  • Change adoption that walks non-technical staff through what changed, why, and how to use it
  • IT infrastructure and vendor management across Windows Server, Microsoft 365, firewalls, and backup and disaster recovery
  • Productive with Claude Code, OpenAI Codex, Python, JavaScript, Git, and the command line

Selected AI builds

Webinar partner prospecting

Alternative Payments

  • Challenge: finding and qualifying webinar partners by hand, across browser tabs and spreadsheets, 5 to 10 prospects a day.
  • Solution: bulk company sourcing (Vendelux, G2, review sites), Apollo enrichment with fit scoring, then contact discovery, with each contact approved or declined before Lemlist outreach. Ran as one local MCP server.
  • Result: ramped from about 5 prospects a day to 25 to 50 a day over 2 months. Of about 1,400 MSP channel vendors sourced, 100 to 150 were screened out by hand (competitors, size mismatch, poor fit); one enrichment run then narrowed the remaining 1,249 to 665 scored and 129 targets in 6 to 8 hours over 2 workdays. Outreach to the approved subset: 290 LinkedIn connection invitations, 80 accepted (27.6%), 20 replies, 12 booked meetings.

Attribution database and dashboard

Alternative Payments to

  • Challenge: 3 disconnected systems with no shared view of what the program produced.
  • Solution: an Airtable database of about 12 tables unifying Zoom, HubSpot, and Salesforce, with formula fields doing the calculations, audited against the CRM, and a dashboard refreshed after each event.
  • Result: cross-event analysis across 77 webinars in 19 months showed which topics, guests, and time slots performed best.

Jev Email Triage

Independent build

  • Challenge: reading every incoming email by hand to find the ones that need attention.
  • Solution: a label-only triage pipeline that scores each unread email once, using a composite of AI judgments and message facts, on a 15-minute schedule.
  • Result: surfaces the roughly 1 in 9 messages that need attention and leaves the rest unread under a label; nothing is archived or deleted automatically. Triages about 60 emails a day at about 6 cents a week in model costs.

MCP servers on Railway with Tailscale

Independent build

  • Challenge: MCP servers running as local processes on one machine.
  • Solution: hosted the servers on Railway, each joined to a private Tailscale network, with persistent storage and no public exposure.
  • Result: AI agents reach the tools from any of the owner’s devices, and nobody else can.

Home Assistant parental-control integration

Independent build

  • Challenge: a consumer parental-control service with no public API and no home-automation control.
  • Solution: a native Home Assistant integration: per-child status, allow, block, and extend controls, a dashboard, and Siri voice control.
  • Result: contacted the vendor before publishing and followed their guidance; the integration stays private and unbranded.

Professional experience

Alternative Payments Lead Content Manager

to New York, NYRemote

  • Joined as the first marketing hire and built the educational webinar program from nothing. Across 77 webinars in 19 months: 3,000+ registrations, 1,250+ live attendees, and 145 booked demos.
  • Created the content framework and repeatable workflows for topic selection, guest prep, promotion, production, and sales follow-up.
  • Added on-demand replay registration so events kept generating registrations after the live date.
  • Built the prospecting, outreach, and reporting systems described under Selected AI Builds.
  • Owned blog, LinkedIn, video production, email copy, and graphics alongside webinars.
  • Coached teammates on getting better output from AI drafting tools.

Channel Program Channel Content Producer

to Remote

  • Launched and produced 27 episodes of Demo Days, a product demonstration series with 13,000+ YouTube views.

Mosaic Wadsworth Tech Director ( to ); Volunteer ( to Present)

Wadsworth, OH

  • Built the first production team: recruited and trained an 11-person volunteer team, wrote workflows for 5 production roles, and stood up livestreaming infrastructure ahead of the COVID-19 pandemic.
  • Built and maintains custom Bitfocus modules for Companion and Buttons.
  • As a volunteer in 2026, built an atomic design system, a new website with a custom Planning Center Online API integration, and a 4′2″ × 7′ GIS map poster styled in QGIS.

RocketMSP Founder & Host

to Norton, OH

  • Built and ran a podcast-led managed service provider (MSP) community solo: 600+ videos, 350,000+ views, 73,000 watch hours, 3,800 subscribers, and a paid community that peaked near 350 members.
  • Grew from peer conversations into a Zoom room, then open vendor Q&A sessions, then structured interviews and ~25 negotiated group-purchasing deals for members.

Taylor IT Group LLC Owner

to Norton, OH

  • Founded and ran a managed IT services business for 14 years. Zero breaches, ransomware, or data loss for fully managed clients.
  • Moved clients off on-premises Exchange to hosted Exchange, Google Workspace, and other cloud services starting in 2009, years before that was standard for small business.
  • Built 50+ websites.

Technology Management Solutions Systems Engineer

to Akron, OH

  • Rebuilt the Citrix environment at MobilityWorks, the firm's largest account: installed every application on every server behind load balancing, so each user ran everything in one session with clipboard and inter-application functions working.
  • Introduced Group Policy to a shop configuring endpoints by hand.
  • Built template-driven Juniper NetScreen firewall deployments.

CompSource Account Manager

to Cleveland, OH

  • Managed dozens of large accounts, including the Cleveland Museum of Art, Case Western Reserve University, and Texas A&M University.
  • Specialized in building CAD/CAM computer specs for customers.

Medina County Career Center Level I Technical Support

to Medina, OH

  • Ran 300 CAT5e drops and deployed 150 Dell workstations during summer break.
  • Built a software license inventory system.

Education & certifications

  • Medina County Career Center, Information Technology, 2000 to 2002; Cisco Networking Academy (CCNA) coursework
  • Brunswick High School, High School Diploma, 2002
  • CompTIA A+, lifetime credential